Town & Country Mutual Insurance places the fair treatment of consumers as an integral part of our business practices as an organization. Our Mission, Vision and Values support our Strategy, the implementation of which flows directly from the Directors, who are also members, through senior management with input from all staff.
Town & Country Mutual Insurance follows the highest standards with respect to the fair treatment of consumers. We are committed to providing our members with clear and comprehensive information, fair and equitable treatment, a diligent claims process, and strict protection of their personal information.
Every member can expect to receive clear information about his or her insurance policy, the coverage it provides, and the claims process. Any person wishing to file a complaint about the service they receive will be invited to follow the Town & Country Complaint Policy found on the company’s web site.